Privacy Policy

1. Introduction

Welcome to Telmi ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our voice-first feedback platform services, including the Telmi website and associated applications (collectively, the "Service").

We are committed to protecting your privacy. Please read this Privacy Policy carefully. By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

2. Information We Collect

2.1 Information You Provide to Us

When you use our Service, we may collect the following types of information:

• Account Information: When you create an account, we may collect your name, email address, and other contact information.
• Voice Recordings: When you provide feedback, we temporarily process your voice recordings to generate transcriptions. We do not retain the original audio recordings after transcription is complete.
• Transcription Data: We store the text transcriptions of your voice feedback.
• Campaign Information: If you create feedback campaigns, we collect the information you provide, including campaign titles, descriptions, goals, and prompts.
• User Information: Information that may identify users providing feedback, when such information is provided (e.g., name, email).

2.2 Information Collected Automatically

When you use our Service, we may automatically collect certain information, including:

• Usage Data: Information about how you access and use our Service, including your browser type, IP address, device information, access times, and pages viewed.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity for improving our Service.

3. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, maintain, and improve our Service
• Process and analyze voice recordings to generate transcriptions
• Generate insights and analytics from feedback transcriptions
• Respond to your requests, comments, or questions
• Send you technical notices, updates, security alerts, and administrative messages
• Monitor and analyze trends, usage, and activities in connection with our Service
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Protect the rights and property of Telmi and others

We do not sell your personal information or the content of your feedback to third parties.

4. Contact Us

If you have any questions about this Privacy Policy, please contact us.